Omnichannel experiences and personalized risk models enabled with digital tools.
While technologies such as predictive analytics and artificial intelligence are already part of the insurance industry, a user-centric approach, offering omnichannel experiences and adaptive business built around digital platforms, are seeing increasing adoption (insuretech).
Insurance
Omnichannel experiences and personalized risk models enabled with digital tools.
While technologies such as predictive analytics and artificial intelligence are already part of the insurance industry, a user-centric approach, offering omnichannel experiences and adaptive business built around digital platforms, are seeing increasing adoption (insuretech).
Opportunities
Opportunities
Omni-channel to improve the experience
research, compare and purchase insurance online.
Digitalization of the relationship
between insurers, agents and customers.
Greater personalization
of insurance products.
Capabilities
Capabilities
Innovation strategy
Business design
Service design
Customer experience design
Employee experience design
Digital product prototyping and development
UX/UI