Buying patterns and customer expectations are constantly changing; and digital tools are becoming more and more relevant.
Digital technologies continue to transform the retail landscape. Customers’ shopping patterns are changing, and their expectations are higher than ever.
All of this, while new channels are being created and others are becoming obsolete.
Retail
Buying patterns and customer expectations are constantly changing; and digital tools are becoming more and more relevant.
Digital technologies continue to transform the retail landscape. Customers’ shopping patterns are changing, and their expectations are higher than ever.
All of this, while new channels are being created and others are becoming obsolete.
Opportunities
Opportunities
Adoption of different shopping channels
(mobile, web, physical), both to end customers and retailers, that address specific needs at each point in the customer journey.
Creation of digital and personalized
shopping experiences, with product configuration, suggestions and loyalty programs.
Payment flexibility
digital wallets, cryptocurrencies, attractive terms and financing.
Flexibility in product
shipping and pickup.
Shopping experiences
with remote advice.
Capabilities
Capabilities
Innovation strategy
Business design
Service design
Customer experience design
Employee experience design
Digital product prototyping and development
UX/UI