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Retail

Buying patterns and customer expectations are constantly changing; and digital tools are becoming more and more relevant.

Digital technologies continue to transform the retail landscape. Customers’ shopping patterns are changing, and their expectations are higher than ever.

All of this, while new channels are being created and others are becoming obsolete.

Retail

Buying patterns and customer expectations are constantly changing; and digital tools are becoming more and more relevant.

Digital technologies continue to transform the retail landscape. Customers’ shopping patterns are changing, and their expectations are higher than ever.

All of this, while new channels are being created and others are becoming obsolete.

Opportunities

Opportunities

Adoption of different shopping channels

(mobile, web, physical), both to end customers and retailers, that address specific needs at each point in the customer journey.

Creation of digital and personalized

shopping experiences, with product configuration, suggestions and loyalty programs.

Payment flexibility

digital wallets, cryptocurrencies, attractive terms and financing.

Flexibility in product

shipping and pickup.

Shopping experiences

with remote advice.

Capabilities

Capabilities

Innovation strategy

Business design

Service design

Customer experience design

Employee experience design

Digital product prototyping and development

UX/UI

Read more success stories

Read more success stories

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