Empathy Map

The Empathy Map is a visual tool used to better understand users by exploring their thoughts, feelings, actions, and needs. It is divided into sections that represent what users think and feel, see, say, and do, and what hurts and makes them happy. In the innovation and design process, the Empathy Map helps create a more complete and human image of the user, facilitating empathy and a deeper understanding of their motivations. This allows designers to develop solutions that are more aligned with users' true needs and desires, improving the effectiveness and relevance of the product or service.

Empathy map

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🎙️Education is lived, not just studied. With Delia Ramírez

Listen to the full episode on Spotify and YouTube.

#trendsetters #podcast #innovation

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🎙️Educación que se vive, no solo se estudia. Con Delia RamírezEscucha el episodio completo en Spotify y YouTube.#trendsetters #podcast #innovación

The customer is the focus.
But it is the collaborator who makes everything make sense.

🔵 This is the person who listens, guides, and solves problems.
🔵 It is the one who turns processes into experiences.
🔵 This is the person who represents the brand to the customer.

Therefore, at every point of contact,
The collaborator is the protagonist of the experience.

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El cliente es el centro.Pero quien hace que todo cobre sentido es el colaborador.🔵 Es quien escucha, guía y resuelve.🔵 Es quien convierte procesos en experiencias.🔵 Es quien representa a la marca frente al cliente.Por eso, en cada punto de contacto,el colaborador es el protagonista de la experiencia.

🎙️Education is lived, not just studied. With Delia Ramírez

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovation

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🎙️Education is lived, not just studied. With Delia Ramírez

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovation

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🎙️Education is lived, not just studied. With Delia Ramírez

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovation

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🎙️Education is lived, not just studied. With Delia Ramírez

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovation

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Empathy Map

Empathy Map

Empathy map

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Empathy Map

Empathy Map

Empathy map

TAGS

CATEGORIES

INDUSTRIES

INSTAGRAM

SOCIAL

Let's talk about what we can

build together

Let's talk about what can build together

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