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Digital transformation in the CNC machinery industry

2024

INTERMAQ

We create digital solutions to digitally transform service management in the CNC machinery industry.

Product Design / UX & UI Design

Challenge:

Intermaq, a client with whom we had previously collaborated on the design of a B2B digital solution, presented us with a new challenge: to digitalize and optimize the management of its technical services. This time, the focus was on improving work order management, spare parts control, and coordination between teams.

"The new platform not only improved our organization, but optimized the time and quality of our technical service, directly benefiting our clients." -Project Manager

what do we achieve?

  • Digitalization of operational processes: We created a platform that centralizes all the information necessary for the management of technical services, from work orders to spare parts, facilitating better decision-making.

 

  • Improving operational efficiency: Through the mobile app and web administrator, technical and administrative teams can collaborate more effectively, reducing response times and eliminating bottlenecks in ticket and spare parts management.

 

  • Basis for scalability: We have established a solid digital infrastructure that not only responds to INTERMAQ's current needs, but also allows for the integration of future improvements and new functionalities.
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How did we do it?

We conducted a deep dive into INTERMAQ’s current operational flows, interviewing engineers and key personnel to identify points for improvement. We designed a solution focused on the needs of the technical team, prioritizing operational efficiency and ease of use of digital tools. 

Immersion

We analyzed the existing processes through interviews with the service, spare parts and projects departments, mapping the interactions between areas and detecting inefficiencies. This analysis allowed us to understand the expectations of end users and how the digital solution could improve their workflow.

Exploration

We worked directly with engineers to map their operational journeys and uncover the pain points that needed attention. We focused on how to improve the technicians' experience, ensuring that the digital solution offered them quick access to relevant information and facilitated collaboration with other departments.

Ideation

We generated digital product concepts based on identified pain points. We defined key modules such as the mobile app for technicians and the web admin for service management. We used prototyping and validation tools to ensure that each functionality reflected the operational needs of users.

Definition

We developed clear and functional interfaces for each of the products, ensuring intuitive navigation for engineers. We defined the interaction flows between the mobile app and the web manager, ensuring that information flowed smoothly between the different areas involved. In addition, we established a scalable technological infrastructure that complies with internal regulations and optimizes operational efficiency.

Construction

We developed a responsive web app for service engineers, ensuring they could access the platform from any device, optimizing work order management in the field. In parallel, we created an administrative web app that centralizes operational control, allowing managers to monitor and assign resources, orders and spare parts in real time.

Immersion

We generated digital product concepts based on identified pain points. We defined key modules such as the mobile app for technicians and the web admin for service management. We used prototyping and validation tools to ensure that each functionality reflected the operational needs of users.

Exploration

We analyzed the existing processes through interviews with the service, spare parts and projects departments, mapping the interactions between areas and detecting inefficiencies. This analysis allowed us to understand the expectations of end users and how the digital solution could improve their workflow.

Ideation

We worked directly with engineers to map their operational journeys and uncover the pain points that needed attention. We focused on how to improve the technicians' experience, ensuring that the digital solution offered them quick access to relevant information and facilitated collaboration with other departments.

Definition

We developed clear and functional interfaces for each of the products, ensuring intuitive navigation for engineers. We defined the interaction flows between the mobile app and the web manager, ensuring that information flowed smoothly between the different areas involved. In addition, we established a scalable technological infrastructure that complies with internal regulations and optimizes operational efficiency.

Construction

We developed a responsive web app for service engineers, ensuring they could access the platform from any device, optimizing work order management in the field. In parallel, we created an administrative web app that centralizes operational control, allowing managers to monitor and assign resources, orders and spare parts in real time.

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APTO EDUCATION

Let's talk about it
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build
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CONTACT US
APTO EDUCATION

APTO Innovación S.A.P.I de C.V.

Ostia 2750 Int. 3,Providencia 2nd Secc, 44630 Guadalajara, Jal. Mexico

+52 (33) 1814-5528

info@apto.mx

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