Customer Journey

The Customer Journey describes all the stages that a customer or user goes through, from their motivation to purchase a product or service, to the use of it, to after-sales service. Each of these stages has its own importance, and offers a unique opportunity for companies to connect with the needs of their customers. This will allow them to identify critical points and areas of opportunity or improvement to achieve a more satisfactory customer experience.

Customer Journey: a key tool for innovation in products and services

WRITER

SUITABLE EQUIPMENT

Rodrigo Camarena, Isabel Rodriguez, Diego Arevalo and Daniel Ruiz

INDUSTRIES

INSTAGRAM

🎙️Carla Ibarra's Career at Coppel

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovation

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🎙️La Trayectoria de Carla Ibarra en CoppelEscucha el episodio completo en Spotify y YouTube.#Trendsetters #Podcast #innovación

🎙️Carla Ibarra's Career at Coppel

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovation

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🎙️Carla Ibarra's Career at Coppel

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovation

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Innovation isn't born from thinking alike. It's born from listening, comparing, and building on diversity.

👉 The diversity of profiles in an innovation team enriches the results.

#Innovation #Diversity #Teams

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La innovación no nace de pensar igual. Nace de escuchar, contrastar y construir desde lo diverso.👉 La diversidad de perfiles en un equipo de innovación enriquece los resultados. #Innovación #Diversidad #Equipos

🎙️Carla Ibarra's Career at Coppel

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovation

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🎙️Is your industry ready for AI? With Ermilo Vázquez

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovación #ia

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