Customer Journey

The Customer Journey describes all the stages that a customer or user goes through, from their motivation to purchase a product or service, to the use of it, to after-sales service. Each of these stages has its own importance, and offers a unique opportunity for companies to connect with the needs of their customers. This will allow them to identify critical points and areas of opportunity or improvement to achieve a more satisfactory customer experience.

Customer Journey: a key tool for innovation in products and services

WRITER

SUITABLE EQUIPMENT

Rodrigo Camarena, Isabel Rodriguez, Diego Arevalo and Daniel Ruiz

INDUSTRIES

INSTAGRAM

It is common to believe that innovation in organizations is simply about generating good ideas. However, true innovation begins when those ideas are transformed into concrete, viable, feasible and desirable solutions. Innovation is not just about imagining, it is about making change a reality.

1TP5Innovation #design 1TP5Strategy #business #software #technology

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Es común creer que la innovación en las organizaciones se trata simplemente de generar buenas ideas. Sin embargo, la verdadera innovación comienza cuando esas ideas se transforman en soluciones concretas, viables, factibles y deseables. Innovar no es solo imaginar, es hacer realidad el cambio.#innovación #diseño #estrategia #negocio #software #tecnología

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🎙️Prepárate para nuestro próximo episodio Muy pronto….Link en nuestro perfil. #Trendsetters #Podcast #innovación

We designed the product's user interface and created a digital business model for generating telephone and digital surveys through a SaaS modality.

Learn more at apto.mx/proyecto/komet-2/

#design #strategy #technology #business #development #app

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Diseñamos la interfaz de usuario del producto, creamos un modelo de negocio digital para la generación de encuestas telefónicas y digitales mediante una modalidad de SaaSConoce más en apto.mx/proyecto/komet-2/ #diseño #estrategia #tecnología #negocios #desarrollo #app

Discover strategies, success stories, and the keys to taking your business to the next level in the digital age.

Each episode is designed to inspire you and give you practical tools that will transform the way you view technology and business.

🎙️Listen to the full episode on Spotify and YouTube.

Link in our profile.

#Trendsetters #Podcast #innovation

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Descubre estrategias, casos de éxito y las claves para llevar tu negocio al siguiente nivel en la era digital.Cada episodio está diseñado para inspirarte y brindarte herramientas prácticas que transformarán la forma en que ves la tecnología y los negocios 🎙️Escucha el episodio completo en Spotify y YouTube. Link en nuestro perfil. #Trendsetters #Podcast #innovación

Behind every digital product we create is a strategic methodology to ensure its viability, feasibility, and desirability. We focus on designing solutions that drive your business growth, optimize processes, and generate real value for your customers.

Learn more at
apto.mx

#design #strategy #technology #business #development #app

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Detrás de cada producto digital que creamos, existe una metodología estratégica para garantizar que sea viable, factible y deseable. Nos enfocamos en diseñar soluciones que impulsan el crecimiento de tu negocio, optimizan procesos y generan valor real para tus clientes.Conoce más enapto.mx #diseño #estrategia #tecnología #negocios #desarrollo #app

Designing based solely on what is technologically possible can result in products that, while sophisticated, fail to solve real problems or generate emotional connection in users. Empathy ensures that technology serves people, and not the other way around.

1TP5Innovation #creativity 1TP5Strategy #business

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