Service Blueprint

The Service Blueprint is a tool used to map and visualize all elements involved in delivering a service, from customer interaction to internal processes. It includes details about customer touchpoints, frontstage (visible to the customer) and backstage (invisible to the customer) processes, as well as the interactions between them. In the innovation and design process, the Service Blueprint is used to identify areas for improvement in the service, understand how different components interact with each other, and detect potential bottlenecks or failures in the process. By providing a clear and detailed view of the service, it helps teams design more effective improvements and ensure that the customer experience is smooth and satisfying.

Service Blueprint

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La IA no reemplaza nuestra creatividad, pero sí acelera los procesos de ideación cuando diseñamos productos o servicios.

#inteligenciaartificial #liderazgo #innovación #transformaciondigital

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La IA no reemplaza nuestra creatividad, pero sí acelera los procesos de ideación cuando diseñamos productos o servicios.#inteligenciaartificial #liderazgo #innovación #transformaciondigital

🎙️Is your industry ready for AI? With Ermilo Vázquez

Listen to the full episode on Spotify and YouTube.

#Trendsetters #Podcast #innovación #ia

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🎙️¿Tu industria está lista para la IA? Con Ermilo VázquezEscucha el episodio completo en Spotify y YouTube.#Trendsetters #Podcast #innovación #ia

This is what the workshops look like where we explore solutions from different angles.

Thanks to Coppel for trusting us to support this strategic exercise.

#Strategic Workshop #Collaborative Design #Innovation #Cocreation #apto

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Así se ven los talleres donde exploramos soluciones desde distintos ángulos.Gracias a Coppel por confiar en nosotros para acompañar este ejercicio estratégico.#TallerEstratégico #DiseñoColaborativo #Innovación #Cocreación #apto

Facilitating co-creation spaces with multidisciplinary teams is an essential part of our work.

A few weeks ago, we joined Coppel in a strategic workshop to address key challenges for one of its flagship products.
It was a productive space full of ideas.

#Strategic Design #Cocreation #Innovation #ServiceDesign #CustomerExperience #apto

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Facilitar espacios de cocreación con equipos multidisciplinarios es parte esencial de nuestro trabajo.Hace unas semanas, acompañamos a Coppel en un taller estratégico para resolver desafíos clave de uno de sus productos insignia. Fue un espacio productivo y cargado de ideas.#DiseñoEstratégico #Cocreación #Innovación #ServiceDesign #ExperienciaDeCliente #apto

🎙️The fail-and-learn mentality with Diego Ibarra

Listen to the full episode on Spotify and YouTube.
Link in our bio.

#Trendsetters #Podcast #innovation

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🎙️La mentalidad de fallar y aprender con Diego IbarraEscucha el episodio completo en Spotify y YouTube.Link en nuestra bio.#Trendsetters #Podcast #innovación

Without AI: Slow decisions, stagnant margin
With AI: accurate predictions, better use of capital

Investing in technology isn't just about optimizing processes; it's about unlocking potential.

#retailIntelligent #ia #workingcapital #optimization #aptoinnovation #digitaltransformation

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